Terms & Conditions
Last updated: 19-10-2026
These Terms & Conditions apply to use of www.dolphinsgrancanaria.com and to bookings made through it.
1. Website owner and operator
The website www.dolphinsgrancanaria.com is owned and operated by Afriyacht SL.
- Company: Afriyacht SL
- CIF: B35367457
- Registered address: Puerto Base, s/n, Puerto Rico, Mogán, 35130, Gran Canaria, Spain
- Email: info@dolphinsgrancanaria.com
2. Our role and responsibility for cruises
Afriyacht SL acts as a third-party seller and booking agent for the dolphin cruises advertised on Dolphins Gran Canaria. Afriyacht SL facilitates bookings through the website; it does not operate cruises provided by third parties.
The provider named in the cruise listing and booking confirmation is responsible for operating and delivering the cruise, including the vessel, crew, navigation and safety on board. Afriyacht SL acts as booking agent and is responsible for its own website and booking services. Each party remains responsible for its own actions and legal obligations. These Terms do not limit any consumer rights you have under applicable law.
The provider responsible for your cruise will be identified in the relevant listing and booking confirmation.
3. Bookings
Before paying, check that the date, departure time, number of passengers and contact details are correct. A booking is confirmed when you receive a confirmation message. That confirmation will identify the cruise and its provider.
If a provider cannot accept or deliver a booking, you will be informed and offered a refund of the amount paid for the unavailable booking, or an alternative arrangement if you agree to it.
The person making the booking must be at least 18 years old, provide accurate information and share relevant booking and safety information with the other passengers. Children must be accompanied and supervised as required by the provider’s instructions.
4. Customer cancellations and changes
You may cancel by emailing info@dolphinsgrancanaria.com Your cancellation takes effect when we receive your email; we will confirm receipt.
Your cancellation takes effect when we receive your email; we will confirm receipt.
- At least 24 hours before the scheduled departure: you will receive a full refund.
- Less than 24 hours before departure, or if you do not arrive (including late arrival): the booking is non-refundable.
Refunds will be made to the original payment method. Requests to change a booking are subject to availability and the provider’s agreement. A change is confirmed only when you receive written confirmation.
These terms do not affect consumer rights that apply by law. The usual right of withdrawal may not apply to some leisure services booked for a specific date or period.
5. Changes or cancellations by the provider
The provider may delay, change or cancel a cruise where reasonably necessary, including because of weather or sea conditions, safety concerns, technical problems or other circumstances beyond its reasonable control.
If the provider cancels the cruise, you may choose an available rescheduled cruise or a refund of the amount paid for that cruise. If the provider proposes a material change, such as a different boat, you may decline the change and request a refund.
6. Prices and payment
Prices are shown in euros and include applicable IGIC unless the listing says otherwise. The total price and any additional charges will be shown before you confirm payment.
Payment is made using the payment method displayed at checkout. Your booking confirmation will state the cruise purchased and its provider.
7. Safety and passenger conduct
Passengers must follow the crew’s safety instructions and the provider’s reasonable rules for the cruise. The provider may refuse or end a passenger’s participation where reasonably necessary for safety or because of serious disruptive conduct.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.
8. Website content and intellectual property
Website text, photographs, graphics and other content belong to Afriyacht SL, the relevant provider or their licensors. You may not reproduce or use this content commercially without permission from the relevant rights holder.
This website may link to third-party websites. Afriyacht SL does not control those websites and is not responsible for their content or services.
9. Personal data
Personal data needed to process a booking may be shared with the relevant provider for that purpose. Information about how personal data is used and how you can exercise your rights is set out in our separate Privacy Policy.
10. Governing law and complaints
These Terms are governed by Spanish law. Disputes will be handled by the courts with jurisdiction under applicable law, including any mandatory rules that protect consumers.
