Terms & Conditions

We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. We appreciate that you do not want to be showered with loads of junk mail so we will never pass on your details to anyone else unrelated to providing you with our service. We would like to keep you up to date with what we are doing and may contact you from time to time. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.

This privacy statement covers dolphinsgrancanaria.com operated by Ocean Passions SL.  Within the scope of an intermediary service, Ocean Passions SL shall provide the visitors and Suppliers of tours or tourist services with this booking Platform.

Ocean Passions SL may change this privacy from time to time by updating this page. We encourage you to check this page from time to time to ensure that you are happy with any changes.

Information in accordance with legislation 34/2002 July 11th (Art. 9 and 10)

Proprietor: Ocean Passions SL
Address: Calle Abubilla 28, Santa Agueda,  Gran Canaria, 35128
Contact: info@dolphinsgrancanaria.com
The domain www.dolphinsgrancanaria.com is owned by Ocean Passions SL

Registered in Registro Mercantil de Las Palmas – Registration

Intellectual Property Policy

Ocean Passions SL cannot assume liability for incorrect, inappropriate or unlawful use of the information appearing on Web pages www.dolphinsgrancanaria.com. Within the limits established by law, Ocean Passions SL assumes no liability for the lack of veracity, integrity, updating and accuracy of the data or information contained in their Internet sites.

The contents and information of Web pages can be made by www.dolphinsgrancanaria.com staff, Ocean Passions SL or external collaborators. Web pages from www.dolphinsgrancanaria.com can contain links to other third party sites that Ocean Passions SL is unable to control. Therefore, Ocean Passions SL cannot assume responsibility for the content that may appear on these pages.
The text, images, sounds, animations, software and other content included in www.dolphinsgrancanaria.com are property of Ocean Passions SL or its owners. Any transmission, distribution, transfer, reproduction, storage or total public total or partial communication, must have the express consent of Ocean Passions SL.

To have access to services offered through the website dolphinsgrancanaria.com you must provide some of your personal information. In compliance with the provisions of Law 15/1999, from December 13th, Intellectual property rights, to inform you by filling out the forms, your personal data will be incorporated and treated in a file, duly registered as the property of Ocean Passions SL to provide services (duly described) and to inform you about any business information from Ocean Passions SL. In any case, your data will not be transferred to third parties other than those indicated. You may exercise the rights of access, rectification, cancellation and opposition of your personal data writing to info@dolphinsgrancanaria.com

Terms and Conditions – Internet Sales

These terms and conditions apply to each ticket purchased through the dolphinsgrancanaria.com website by you, the purchaser (referred to as “you” or “your”) from us, Ocean Passions SL a company registered in Spain under company number B76304674 and having its registered office at Calle Abubilla 28, Santa Agueda ( “Ocean Passions SL”, “we” or “us”).


Placing and Cancelling Orders

Before your booking is processed, verify that the details you have entered about yourself and your reservation requirements are correct. Once confirmed by you, Dolphins Gran Canaria will accept no responsibility for, or offer any refunds for, loss arising as a result of any incorrect information provided by you at the time of ordering your ticket(s), unless this is due to our error.
If tickets ordered by you become unavailable for any reason then you will be informed of this by Dolphins Gran Canaria. Dolphins Gran Canaria reserves the right to complete the transaction by issuing part of the total order, or to cancel it completely. In either event, you will be refunded for any tickets ordered but not received and this will be the only liability that we have to you.

  • We have a cancellation policy of 48 hours notice <48 hours before the trip –> 100%
  • Cancellation or any changes must be made either by email, telephone, in person and receive a confirmation from Dolphins Gran Canaria.
  • The resale of tickets is prohibited. Dolphins Gran Canaria reserves the right to cancel any tickets that have been resold.
  • Dolphins Gran Canaria reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.
  • Dolphins Gran Canaria vary advertised programmes, event times and audience capacity without prior notice.
  • Dolphins Gran Canaria may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture
  • Dolphins Gran Canaria may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.
  • By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.


Prices quoted are in Euros and are inclusive of applicable IGIC.

Our Liability to You

If we are in breach of the arrangements under these terms and conditions, we will not be responsible for any losses that you suffer as a result, unless the losses are a foreseeable consequence of the breach. Loss or damage is foreseeable if either it is obvious that it will happen or where they could be contemplated by you and us at the time you purchased your tickets.

Dolphins Gran Canaria will not be responsible for paying any compensation to you for any loss or damage to property incurred unless the loss or damage was suffered as a result of our negligence or other breach of duty.

Your Safety

Whilst Dolphins Gran Canaria is committed to ensuring that proper safety precautions are in place to try to prevent injury to customers, you acknowledge the risk of injury whilst attending your tour organized by Dolphins Gran Canaria, despite such precautions being taken, and you agree that you are assuming all risk and danger arising from your attendance.  Dolphins Gran Canaria will not be responsible for paying any compensation to you for any injury, loss or damage suffered by you unless this injury, loss or damage was suffered as a result of our negligence or other breach of duty.

General Ticketing Conditions

You may not transfer any of your rights under these terms and conditions. If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. The personal data provided by you will be used to fulfil your order and will be held by us in accordance with our Privacy Policy. As set out in our Privacy Policy, we will also retain your details for the purposes of notifying you about future ticket sales and other events, initiatives, products and services that we feel may interest you. We will not share your details with any third party without your prior consent. If you do not want your personal data to be retained for these purposes, please notify us. The contract between us shall be governed by the law of Spain and any dispute arising under this contract shall be referred to the relevant courts having authority.