Privacy Policy

Last updated: 19-10-2026

This Privacy Policy explains how Afriyacht SL handles personal information collected through www.dolphinsgrancanaria.com, by telephone, and through authorised outlets when you enquire about or book a dolphin cruise.

1. Who is responsible for your information?

The data controller is:

Afriyacht SL
CIF: B35367457
Registered address: Puerto Base, s/n, Puerto Rico, Mogán, 35130, Gran Canaria, Spain
Email: info@dolphinsgrancanaria.com

2. What information do we collect?

Depending on how you contact us or make a booking, we may collect:

  • Your name and contact details, such as email address and telephone number.
  • Booking information, such as the cruise, date, number of passengers and any information needed to arrange the booking.
  • Payment and transaction information. Card details are generally handled by the payment provider rather than stored by us.
  • Messages and other information you provide when contacting us.
  • Technical information about your visit to the website, such as your device, browser and cookie data, as explained in our Cookie Policy.

Please provide only information that is relevant to your enquiry or booking.

3. Why do we use your information?

Purpose Legal basis
Respond to an enquiry or take steps towards a booking Taking steps at your request before entering into a contract
Process and manage your booking, including sending necessary details to the cruise provider Performing the booking contract
Process payments and maintain transaction records Performing the contract and complying with legal obligations
Respond to questions, manage complaints and maintain website security Our legitimate interests in providing customer support and operating a secure service
Send promotional emails about cruises or related services Your consent, or another basis permitted by law. You can opt out at any time
Use non-essential cookies or similar technologies Your consent, where required

You can withdraw consent at any time. This does not affect processing that took place before you withdrew it.

4. Who receives your information?

We share booking information with the cruise provider named in your listing or booking confirmation to arrange and deliver the cruise. The provider may use your information under its own privacy responsibilities; please check its privacy information for details.

We may also share information with service providers that help us operate the website and bookings, such as payment, hosting, booking-system, email and IT support providers. They may use the information only as needed to provide services to us and under appropriate arrangements.

We may disclose information where required by law or where necessary to establish, exercise or defend legal claims. We do not sell your personal information.

5. How long do we keep your information?

We keep personal information only for as long as needed for the purposes described in this Policy. Booking and payment records may be kept for the periods required by tax, accounting and other laws. We keep enquiry and complaint information as needed to respond and deal with related claims.

If you have agreed to receive marketing, we will use your contact details for that purpose until you unsubscribe or withdraw your consent, unless we have another lawful reason to retain them.

6. Marketing emails

We may send you promotional emails where you have agreed to receive them or where applicable law allows us to contact existing customers about similar services. Every promotional email will include a way to unsubscribe. You can also ask us to stop by emailing info@dolphinsgrancanaria.com

Booking emails and other messages needed to manage your purchase are service messages, not promotional emails.

7. Your data protection rights

Subject to the conditions in data protection law, you can ask us to:

  • Give you access to your personal information.
  • Correct inaccurate or incomplete information.
  • Delete information or restrict how we use it.
  • Provide certain information to you or another organisation in a portable format.
  • Stop processing based on legitimate interests, including direct marketing.
  • Withdraw consent where processing is based on consent.

To exercise your rights, contact info@dolphinsgrancanaria.com. You may also complain to the Spanish Data Protection Agency (AEPD) if you believe we have handled your information unlawfully. The AEPD describes these rights and how to exercise them.

8. Cookies

Our website may use cookies and similar technologies.

9. Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmitting or storing information can be guaranteed to be completely secure.

10. Changes to this Policy

We may update this Policy from time to time. The current version will be published on this website with its updated date.